Frequently Asked Questions
Straight answers — including what Chatsettu doesn't do, not just what it does.
Getting Started
Do I need a website to use Chatsettu?
No. You get a share link and a QR code that work on their own — put the link in your WhatsApp Business "About", Instagram bio, or print the QR code at your counter. If you do have a website, you can also embed a chat widget in one line of code.
How long does setup actually take?
About 5-10 minutes for most businesses. Pick your industry, give your business details (a website link, a PDF, or just type it in), and your AI employee is ready to share.
Will it work for my type of business?
Chatsettu has 13 industry-specific behaviors built in — clinics, restaurants, hotels, gyms, salons, colleges, real estate, travel, legal, e-commerce, printing, digital marketing agencies, and IoT/smart device brands. If yours isn't an exact match, "General" business type still works well.
Do I need any coding knowledge?
No. Everything is done from your dashboard — no code, except pasting one line to embed the widget on your own website (copy-paste, not written by you).
Can I update my AI agent after creating it?
Yes, anytime. Add new URLs, upload new PDFs or images, or type in new information from the Edit Agent page. Existing knowledge stays safe — new knowledge is added on top of it, never replacing what's already there.
Can I cancel anytime?
Yes. No contracts, no lock-in. Cancel anytime from your dashboard. Your data stays safe for 30 days after cancellation.
What Your AI Employee Can Do
What languages does it understand?
It automatically detects and replies in whichever language the customer types in — Hindi, English, Hinglish, and several other Indian languages (Tamil, Telugu, Bengali, Kannada, Malayalam, Gujarati, Punjabi, Marathi, and more) — with zero setup.
Does it ever make up answers?
No — it only answers from the information you've given it (your website, documents, or typed knowledge). If it genuinely doesn't know something, it says so honestly and offers to connect the customer with your team, instead of guessing.
How does it handle a big menu or product catalog?
Instead of dumping the whole list, it asks one short question to narrow things down first (like a real salesperson would) — category, budget, or what the customer is looking for — then shows only the matching items.
What can I train it with?
A website URL (it reads the page automatically), a PDF, Word, or Excel file, an image (it extracts text from photos), a Google Sheet (auto-syncs weekly, so you edit the sheet, not your dashboard), or just typing information directly.
Appointment Booking
What is appointment booking and how do I turn it on?
It lets your AI employee check real availability and confirm a booking directly inside the chat, instead of only capturing the enquiry for your team to call back. Turn it on from Edit Agent → Enable appointment booking, then set your working hours (per day), slot length, and how many bookings can share one slot (e.g. number of chairs, doctors, or trainers).
What does it actually do when a customer books?
It checks your real, live availability (never guesses), offers the customer genuinely open times, and confirms the slot the moment they agree — showing up instantly on your Appointments dashboard page with an email alert to you.
What does it NOT do?
It doesn't sync with an external calendar like Google Calendar — availability is calculated from the hours and capacity you set inside Chatsettu. It doesn't send WhatsApp or SMS reminders (email only, and only if the customer shares one). It doesn't collect payment or a deposit — your team handles that after the booking is confirmed.
Can two customers book the same slot by mistake?
No — bookings are checked and confirmed atomically, so a slot can never be booked past the capacity you've set, even if two customers try at the exact same moment.
Can I set different hours for different days?
Yes — each day of the week has its own hours and open/closed toggle, so something like "Sunday half-day, Monday closed" is a normal setup, not a workaround.
Is this available for every business type?
The toggle is available for every agent regardless of industry — gyms, clinics, salons, restaurants, and beyond. It's most naturally suited to businesses that take slot-based bookings (appointments, trials, tables, site visits, consultations).
Human Handoff
What happens when the AI genuinely can't answer something?
It never invents an answer to sound helpful. Instead, the customer sees a "Talk to a human" option right in the same chat window — one tap, and you get an instant email notification.
How do I reply to a customer who wants a human?
From your dashboard's Live Conversations page — you reply directly, and it appears in the customer's chat window within seconds. They never have to repeat what they already told the AI.
Does a human handoff option make customers trust the AI less?
The opposite, actually — research on customer support design consistently shows people engage more with an AI assistant, not less, when they know a real person is available as backup. It's also honest: the AI never pretends to be a human.
What if I don't see the notification in time?
If a handoff request goes unanswered for 24 hours, it's automatically flagged, so a customer is never left waiting indefinitely because a notification got missed.
Channels — Website, WhatsApp, Instagram, QR
Does it work inside the WhatsApp app itself?
Not directly inside the WhatsApp app — Chatsettu doesn't connect to the WhatsApp Business API. Instead, you get a share link and QR code you can put in your WhatsApp Business "About" section, status, or Instagram bio. A customer taps or scans it and starts chatting with your AI employee on its own page. We chose this deliberately — the WhatsApp Business API is heavier to set up, has its own per-conversation cost, and Meta has been tightening what third-party AI tools can do inside it.
Can I use it without a website?
Yes — the share link and QR code don't need one. This is exactly why they exist: plenty of small businesses in India don't have a website and shouldn't need one just to give customers an instant way to ask questions.
Can I put it in Instagram bio or use it as an ad destination link?
Yes — the share link works well as your Instagram/Facebook bio link, in a story, or as the destination link on a Facebook/Instagram/Google ad, with no separate landing page needed.
Can I tell which channel my visitors are coming from?
Yes — your dashboard shows a breakdown of visitors by widget, share link, QR code, or API, so you know which channel is actually working before investing more effort into it.
Pricing & Messages
How much does Chatsettu cost?
Free (₹0/month): 1 AI agent, 200 messages, share link + QR code. Pro (₹699/month): 5 agents, 5,000 messages, website widget, document training, human handoff, branding removal. Agency (₹2,999/month): 8 agents, 20,000 messages, white label, API access.
Do messages expire monthly?
No. Messages don't expire on a monthly cycle — use them in 1 month or 6 months, your choice. You only renew once you've actually used up your limit.
What happens if I run out of messages?
Your AI employee stops replying to new customers until you recharge — you'll see a warning in your dashboard well before you hit the limit.
Can I switch plans later?
Yes, upgrade or downgrade anytime from your dashboard's Upgrade page.
Privacy & Security
How long do you keep customer chat data?
Raw chat logs and answered questions are automatically deleted after 30 days. Leads and appointments are not time-deleted, since businesses need to keep following up on those.
Will my customer's data be shared with other businesses?
No. Each business's knowledge base, conversations, and leads are completely isolated — your AI employee only ever answers from your own information and never mixes data across different Chatsettu accounts.
Is my data safe if I cancel?
Yes — your data is retained for 30 days after cancellation in case you come back, then removed.
Still Have a Question?
Chat with Chatsettu's own AI employee right on this site — or create your free account and try it on your own business.
Create My AI Employee →No credit card required • 5 minute setup • Cancel anytime